Doug

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F’d of the Day: C*mcast

We’re moving closer to Project F. Doctor Fwith has been working night and day getting these F’d of the Day’s ready for you. They’re going to be scary (literally.) In the meantime, let’s F with a certain cable monopoly.  Edsel represents them, and Doug represents Doug.  May the F be with you (tm.)



Live Chat
Connected Status: Analyst Edsel is here and your issue status is: working
Hello Doug_, Thank you for contacting C*mcast Live Chat Support. My name is
Edsel. Please give me one moment to review your information.
Edsel

How are you today, Doug?
Doug
Hi Edsel.  How are you?  And, where are you?
Edsel

I am doing well, Doug. I hope you are too.

Doug

I am doing well, please forgive me if my typing is a little slow (or there
are typos), I have an oven mitt on my left hand because I am baking
raspberry scones.
Edsel

I am located outside of the US.

Doug

Did you have a chance to review my bill?  (You should sit down before you
see the total)
Edsel

Sounds delicious. No worries.

Doug

Oh, I didn't mean "what country?", I just meant, you know, like, "in an
office" or are you at a cafe with wi-fi.
Edsel

I see here that you have a concern or inquiry with your bill. I thank you
for giving us the opportunity to resolve this issue and I am happy to help
you with it.

Doug

I detect a cut and paste!
Edsel

I am in the Philippines.

Doug

I recently canceled Showtime.  Can you confirm that was removed?
Edsel

Please allow me to pull up your accout so I can better assist you.

Doug

Hey!  The Philippines.  No kidding.  My neighbor is Philipino, and she
has a baby daughter that I call a mini-pino.  She's a little peanut.
Edsel

Glad to know you know someone from our country.
Edsel

While waiting for your account to pull up, I will share you a feature of
C*mcast that you can truly benefit.
Edsel

Comcast’s EcoBill is the environmentally friendly way to view and pay
your bill online. Sign-In to Comcast customerCentral, click the Account
 & Bill tab, click on the Set-up paperless billing button below the bill
details section. The easy-to-follow on screen process will quickly allow
you to turn off paper statements and manage your bill online.
Edsel

Doug, I already have your account.
Edsel

Do you have the account number with you for security verification?

Doug

You are a fast typer.  Fast.  How many words do you think you can type
per minute?  I am thinking about taking off this mitt and challenging
you to a quick race.

Doug

I do pay my bill online, but when I saw last months total, I almost
choked on a rice cake.

Doug

I don't have the account number.  I know that it starts with 4 or 8 and
then followed by a series of numbers.
Edsel

Can I have the complete account name and the service address instead?

Doug

Doug ****** 41 *** Street, ******, ** 99999.  Coincidentally, that is
also where you could send me a birthday card.  (November 16th)
Edsel

Thank you so much.

Doug

Do you know what I was just thinking now?
Edsel

I can't guess but I would appreciate if you can tell me.

Doug

What if...what if I knew someone...on the inside...at C*mcast?  I bet
employees get discounts for family and friends.  I wonder if someone,
on the inside, would let me send them $50 every month to make my bill..
"go away."
Edsel

I am making a review on your account and billing information.

Doug

cut and paste
Edsel

I can see that your current balance is $369.28.
Edsel

From this amount, the past due balance is $197.12.

Doug

I wish I knew someone that worked for C*mcast.  Do you see that
outstanding balance?
Edsel

Yes, I can also see a pending payment of
 $200.00.

Doug

I paid $200 yesterday.  To be honest, it didn't feel too good.

Doug

Yeah!  There it is.

Doug

Have you thought about the typing contest I offered?  Or the $50 per
month to David Copperfield my bill?
Edsel

Before we can discuss all particulars on your bill and your
services, can I have the last 4 digits of the account holder's
SSN please?

Doug

****

Doug

(Between you and me)
Edsel

Thank you so much.
Edsel

I may lose in that typing contest, Doug.

Doug

I am impressed with your typing, there hasn't been a single typo.
I put you on...30 words per minute.  Wait, are you suggesting that you
do more than that?  I'm all ears (eyes.)

Doug

I'm just waiting for your number.
Edsel

Last time I checked was just 36-38. Anyway, moving on with your account,
your payment will be posted momentarily.
Edsel

Would you want to discuss your rates and services?

Doug

I do 39 words per minute.  But, that's understandable, because for
my fingers, the keyboard is like the worlds smallest amusement park.

Doug

Nah, I know what the services are, and I just got rid of Showtime
yesterday.  I noticed that despite its' name, it is rarely ever
"Show"time.  "Madea Goes To Prison", "The Klumps Thanksgiving."
Some of those movies make me wish tv was never born.
Edsel

I would like to share a little secret. I also handle 2 chats at a time
so I will apologize for some minor delays.
Edsel

Yes, I can see that Showtime was removed.

Doug

I would like to share a little secret with you.  I have web site
called "c*mcastslittlesecrets.com" and I'm going to post your message
there.
Edsel

I can also see the prorated adjustment or credit in your next bill.
Doug

Who else are you chatting with?  A customer or a friend at work?
You can tell me.  I'm a steel trap.
Edsel

We are handling 2 customers at a time.
Doug

What's their issue?  Maybe I can help.
Edsel
I can see HBO for $5.00 a month for 12 months.
Edsel

Is that correct?

Doug

Yes, that is a GREAT deal.  True Blood.  Entourage.  The "Late Night"
section.
Edsel

You primarily have the Digital Starter package for $62.45 that is
upgraded to the Digital Preferred for an added $16.95 a month.
Doug

Sometimes I think I could be an actor on True Blood so I sent them my
headshot, even though I am not what you would call "TV handsome."

Doug

What it boils down to is I need to make more money at work.  It's
really my problem, not C*mcasts.

Doug

Am I cutting into your break time?  Like, do you have lunch coming up?
Edsel

Not at all. I just came back from lunch. If you are primarily concerned
with your rates, I can try to see what I can do with that.

Doug

It seems like the other customer is getting more attention.  (?)

Doug

What did you have for lunch?  Soup and sandwich?  But, yes, please,
help me make my bill come down by as much as 50%.
Edsel

I cannot promise that but I will try what I can do.
Edsel

Please give me 2 minutes to check my resources.
Edsel

While I am checking, you may want to check on your raspberry scones?

Doug

They are done and the oven mitt is off.  But I do have to wrap this up
and go to bed (it's midnight here.)  Would you mind leaving this chat
window open and we can just pick up where we left off in 7 hours?
I would prefer to only work with you on this, considering the time
we've vested.
Edsel

I will not be able to complete any process without your consent.
Edsel

Can you wait for a couple of minutes more?

Doug

No, once I wake up I will be ready to consent.  Or maybe you could just
call me at 7am (EST) that way I won't even have to bother setting
my alarm.
Edsel

I am all exclusive in chat, Doug. I do apologize but I cannot give
you a call back like phone representatives do.
Doug

I....think....my wife...put a benadryl..in...my...milk.

Doug

I really want to thank you for your time.  I will sign up for another
chat in 7 hours.  Are you the only representative?
Edsel

No, there are hundreds of us that can take your chat 27 hours a day,
7 days a week.

Doug

27 hours a day!  TYPO! (The Philippines has 24 hours a day, right?)
Edsel

I was browsing on the discount codes but I was not done yet.
Edsel

Sorry for that.
Edsel

24 hours a day.
Edsel

You caught me on that.

Doug

It's okay.  I'll pop back in tomorrow and get my consent on.
If anyone asks I'll tell them that Edsie sent me.
Doug

It's okay.  1 typo in 45 minutes.  Here's looking at you, kid.
It happens to the best of us.  Well, not me.

Doug

(If you scroll up, you will see that I didn't have a single misfire, which
isn't bad for a guy wearing an oven mitt for the majority of the time.
Edsel

I can place notes on your account for the next representative's reference.

Doug

I just misfired on the right parenthesis.  What a complete %#$@#@bag I am.

Doug

I want you to get credit for the work.  Don't let someone else creep
on in.

Doug

Goodnight, I can no longer wait for your reply.
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F’d of the Day: Continued

Heyooo!  Happy Friday from Fwithpeople.com.  Today we’re just going to pick up where we left off with Tammy and her space heater.  You can see that F’d of the Day and continuation here:

http://fwithpeople.com/2010/10/fd-of-the-day-heater-for-sale/

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F’d of the Day: brrrrrrr!

Well, we’re getting closer to “Project F” and to give you a little hint, the timing couldn’t be better to get some “scary” characters into our F’s. We’ve been so focused on Project F that our F’d of the Days have slipped a little. If you don’t like today’s F’d, why not scroll back through some of the archives in the pages at the bottom. We’re coming up on 100 F’s. Hard to believe, mostly because that’s not true. I think we’re at 60. Anyway, their ad and emails are in black, and Doug types it up in blue.

f

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Wanted: Garage Refrigerator (West Boise)



The garage refrigerator quit cooling and the one in the house is just too small. I don’t care how ugly it is, as long as it works. I am looking for cheap cheap since I’m a student. Please let me know what you have. Thanks so much! I can haul
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From Doug:
Good Afternoon,
You may have already found your Fridge, but if not, please let me know!
Thanks,
Doug
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From Holly:
i have not! do you have one?
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From Doug:
Yeah, well, I don’t know how fancy you lookin to get with your garage fridge. Most folks just do something like put extra things they can’t put in their regular fridge, you know? Like if your kitchen fridge doesn’t have room for 12 packs of soda, or a turkey, or maybe your family drinks a lot of milk, or you need a place for extra condiments (like 1/2 gallon jugs of ketchup or mustard), then I have to tell you, the perfect place for those items is in a garage fridge. Same thing goes for the freezer that comes attached. You’ve got a great place to store ice creams, desserts, and maybe frozen meats like the turkey I mentioned, or chickens, steaks, etc. I’ve got a great selection of fridges to choose from and I’ll attach the picture (fridgestore.jpg.) Only the fridges are for sale, so, computer parts, a/c units, and the red outhouse are not for sale.
Thanks,
Doug
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From Holly:
Yeah I don’t care what it looks like but I know that you are not supposed to lay refrigerators down because it makes their compressor go out. I’m afraid those wouldn’t work. But thank you for your time!
Holly
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From Doug:
Well, heh heh, hold on there little lady. Let’s just hold on. I’m glad to see you know a little something about refrigerators, but you certainly can lay refrigerators down. The compressors don’t “go out” (I think you’re thinking of pilot lights) but I’ve taken the time to alleviate the oxygen from the compressor, essentially draining it of any gases. The key is to re-compress them prior to plugging them in (after standing them upright.) I would also include a small oxygen tank that you simply re-fill after standing them up in your garage. Now, you do have to be careful not to overfill the compression chamber, otherwise the overflow could blast out a large amount of flame and heat in a condensed area, as my brother in law Carl found out. His nickname is “Nubsy” and he can’t golf or bowl anymore, but he still gets it done. I’ve been in the junk part and nicely refurbished refrigerator business for over 30 years and my motto is, “you don’t let people that don’t know what they’re talking about tell you about laying fridges down when you’ve been in this business for over 30 years.” Anyway, you take a fridge, it’s 25 bucks. All you gotta do is re-compress it and they fire right up. You’ll need a truck to pick up, too, or Nubsy will deliver.
Thanks,
Doug
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